Error: username/password incorrect. (or similar)

If this happens thare are only two possible reasons:

  1. You mistyped your username (your user ID number) and/or password
    Username: Usually your FVDES user ID number
    • Example: 1401234567
    Password: Usually UPPERCASE letters and one or more numbers
    • Example: PASSWORD123
  2. The server k12connect.ca is not set yet in yout client (see Server not found section > Error: Server not found)
  3. Your database entry on our side is invalid

To check if the error might lie on your side:

  1. Double check your user id and type it in slowly using number keys on the normal keyboard and not the keypad
  2. Double check your password. Note that the password is case-sensitive.
    • Please do not use Caps-Lock to type in your password! Use the SHIFT key instead.
    • Make sure you let go of SHIFT when you type in the number at the end of your password. Please use the normal keyboard for the number, not the keypad.

If it still does not work, and you are sure you did everything correctly, give us a call.