| Terms & Conditions: |
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The technical support department at FVDES provides assistance for student computer questions and difficulties. Our technicians are available to support FVDES students with many computer technical support issues:
- Questions and technical support issues related to the Apple Macintosh computers provided to students attending FVDES on a full time basis.
- Questions and technical support issues related to digital cameras, and other computer peripherals that have been provided to students by FVDES.
- Questions and technical support issues related to CoNNect software applications such as Elluminate/vClass and FirstClass on both the Macintosh and Windows platforms
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| Frequently Asked Questions: |
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Before you contact our technical support department, please check our FAQ/KnowledgeBase first. Your will find a growing list of hardware/software issues and illustrated step-by-step guides on how to resolve them quickly. 95% of all technical problems can be resolved by checking the Frequently Asked Questions - Knowledgebase first. |
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| Please Note: |
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FVDES is unable to provide additional technical support for students using home computers, home computer networks, peripherals / software. Please contact your Internet / computer / peripheral / software / operating system vendors for further support. |
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| Tech Support Hotline: |
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If after reading the FAQ/KnowledgeBase, you are still unable to solve your problem please call the Tech Support Hot-Line at:
1-800-663-3381 - Option 2
or
(604) 794-7310 - Option 2
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